The National Association of Motor Auctions' (NAMA) Code of Practice sets out standards and provisions which NAMA expects all its Members to adhere to in offering and providing their services to customers. Principles set out are not intended to interpret, qualify or supplement the law of the land.
NAMA regards it as a duty laid on its Members that they will accept the Code in its entirety. A customer who feels dissatisfied with the treatment received from a Member will be able to submit a complaint to NAMA.
-CUSTOMER CHARTER-
As a member of the National Association of Motor Auctions we pledge the following to our customers:
- To promote ‘Best Practice’ in the industry
- To be fair to both seller and purchaser
- To protect the purchaser against defect in title
- To commit to the NAMA Code of Practice
- To ensure all staff are familiar with customers’ rights under the Code
- To have an easily identifiable procedure for the handling of complaints
- To provide access to an independent arbitration facility
The BVRLA represents over 1,000 companies engaged in vehicle rental, leasing and fleet management. Our membership is responsible for a combined fleet of over 4.3 million cars, vans and trucks – one-in-ten of all vehicles on UK roads.
BVRLA members represent the demand-side of the automotive industry, buying around 50% of new vehicles, including over 80% of those manufactured and sold in the UK. In doing so, they support almost 500,000 jobs, add £7.6bn in tax revenues and contribute £49bn to the UK economy each year.
Together with our members, the association works with policymakers, public sector agencies, regulators, and other key stakeholders to ensure that road transport delivers environmental, social and economic benefits to everyone. BVRLA members are leading the charge to decarbonise road transport.
BVRLA membership provides customers with the reassurance that the company they are dealing with adheres to the highest standards of professionalism and fairness.
The association achieves this by reinforcing industry standards and regulatory compliance via its mandatory Codes of Conduct, inspection regime, government-approved Alternative Dispute Resolution service and an extensive range of learning and development programmes.
Our Vision, Mission and Purpose statements communicate to members the long-term goal the BVRLA is working towards and highlight its role in the industry.
Vision
To see Government and Industry united in delivering zero-emission road transport that provides environmental, social and economic benefits to everyone.
Mission
To inform, inspire and influence the automotive community in meeting the road transport needs of society.
Purpose
To be an indispensable resource and champion for the road transport community.
